Please read these conditions of hire carefully. When making an on-line booking, once you have ticked the box on the on-line booking form, you are bound to this agreement. When making a booking in person, once your booking is confirmed you are bound to this agreement.
The Guest will report any loss or damage to the property or contents to the Owner as soon as possible. The Guest will allow access to the property by the Owner at any reasonable time to perform an inspection. The Guest will replace with similar articles of at least the equivalent value and standard, any items of furniture which may be found to be missing or destroyed (reasonable wear and tear excepted). A maximum of 2 dogs are welcome in each of the self catering properties. A cleaning charge of £25 per booking will be added to the Rental to cover additional cleaning costs.
For Farmhouse sleeps 12 rentals, a damage deposit of £650 is payable by the Lead Guest on payment of the final balance for Farmhouse sleeps 8 the damage deposit is £500. If the Guest is renting all three properties (Farmhouse, Flint and The Bothy), the damage deposit will be £1,000. The damage deposit will be retained pending an inspection of the property and its contents to check that the Owner has no consequential expenses due to breakages, damages, additional cleaning etc due to the liability of the Guest. The extent of recoverable costs from the Guest by the Owner are limited to the cost of any work done and other costs incurred by the Owner and are not limited to the damage deposit. The unapplied damage deposit will be returned within one week unless the Guest has been contacted.
During 7 night bookings, our housekeeping staff will require access to the Farmhouse on Wednesday 10:30am-12:30pm to carry out a mid-week clean. If you do not require this service please let the Owner know prior to your arrival.
Please note that this is a liner pool. Any damage caused to the liner will be fully chargeable to guests. Strictly no glass, no sharp or foreign objects are to be taken into the pool building or put in the pool itself.
The Guest agrees to leave the Premises and the furniture, in a clean and tidy state of repair and condition and in accordance with the provisions of this Agreement.
The maximum capacity of The Bothy or Flint is two adults aged 18 or over plus one infant (sleeping in a cot). The maximum capacity of the Farmhouse is twelve adults plus up to 4 infants (sleeping in a cot). The Lead Guest must be authorised to make the booking and to accept these Booking Terms & Conditions by all persons named on the on-line booking form. The Lead Guest will be responsible for making all payments due. On receipt of documents from us you must advise us if anything appears to be incorrect. We (the owners) regret that we cannot accept liability if we are not notified of any inaccuracies within 10 days of our dispatching the documents to you. We reserve the right to refuse a booking without giving any reason.
BOTHY & FLINT: In order to confirm your booking, we must receive payment in full. Your booking will be confirmed via email within 24 hours of receipt of this payment. Although we would not anticipate any costing errors, should there be an obviously incorrect price shown, then we will email a new invoice to you and will not be bound by the incorrect price shown.
FARMHOUSE: The Rental is payable by the Lead guest on the following dates: a) If the reservation is made more than 10 weeks before the commencement date the first instalment of 30% (non refundable) of the Rental must be paid on booking with the final instalment being paid 10 weeks prior to the commencement date. b) If the reservation is made less than 10 weeks before the commencement date we must receive payment in full. Your booking will be confirmed via email within 24 hours of receipt of this payment which can be paid via BACS or cheque (made payable to Launceston Farm). Please note that if payment is not received by the due date, we are unable to guarantee your booking. Although we would not anticipate any costing errors, should there be an obviously incorrect price shown, then we will email a new invoice to you and will not be bound by the incorrect price shown.
A binding contract comes into existence when your booking is confirmed by email. This contract is governed by English Law. It is mutually understood and agreed that any dispute, claim or any other matter that arises out of this contract or your holiday will be dealt with by the courts of England and Wales.
You may cancel your booking at any time. Cancellation must be communicated to us in writing and takes effect from the date received by us. If the accommodation is re-let, the Owner will reimburse the rental cost minus any expenses incurred. Unfortunately if the accommodation is not re-let the following cancellation charges apply: a) 30% of the Rentals payable, if the date of termination is greater than 10 weeks before the Commencement date b) 100% of the Rentals payable if the date of commencement is shorter than 10 weeks before the Commencement date.
From 1st August 2020, all new bookings placed are protected by our flexible cancellation terms. This means you, the guest, can cancel any time between 60 days and 2 days before your check in date and we will refund you in full.
Important notes: Bookings made before 1st August 2020, including those with an arrival date after 1st August 2020 and bookings that have been cancelled and re booked or simply moved, do not have cancellation protection. For these bookings, our original cancellation policy applies. Cancellation protection does not replace travel insurance. We recommend you still purchase travel insurance separately.
It is extremely unlikely that we will have to make any changes to your property rental. However, occasionally we may have to make changes and reserve the right to do so at any time. Most of these changes would be minor and we will advise you of them as soon as they may be applicable. If we are forced to cancel the property rental because of force majeure or for any reason that makes the property unfit for rental, you will receive a full refund of all monies paid to us.
COVID 19: What happens if government restrictions are imposed again and we are unable to travel?
If you make a booking or already have a booking with us, and, at the date of your arrival, a lock down has been imposed to prevent us from opening, then you will not be allowed to use the property and you will be entitled to a refund. However, if you are unwilling or unable to travel, but we are open as usual and the property is available, we are unable to provide a refund.
Please take out appropriate Insurance on your holiday to safeguard against loss of monies should unforeseen circumstances necessitate termination by the Guest. It is the responsibility of the Guests to ensure that their personal possessions are insured. We cannot accept any liability for theft of, loss of or damage to personal possessions.
Children under 16 will not be allowed unaccompanied in the swimming pool. Children under 16 are not permitted to use the sauna.
Complaints must be reported immediately to the owners of the property or to their representatives thereby giving them the opportunity to rectify the problem during your stay. If the problem cannot be rectified during your stay, you must write to us within 28 days of departure giving full details of your complaint. We cannot accept complaints if you have not followed the course of action laid down in this clause. No complaints will be entertained at the end of the hiring period or after the Guest has departed.
Only the named guests are permitted to use or stay in the property. If you are expecting visitors, you must let us know. You and your party must not exceed at any time the numbers of sleeping places ie Bothy & Flint 2 (plus one cot) or Farmhouse 12 (plus four cots). The owners or our representatives have a right at all times to refuse access to the property for people who are not members of the party and to ask the Guests to leave if the property is being used by more than the advertised number of people.
Location map and directions with key collection instructions will be sent to the booker on receipt of payment.
So as not to cause any of the livestock on the farm unnecessary distress, Guests agree not use fireworks or Chinese lanterns. The Guest agrees to behave in a considerate way to the animals on the farm; closing gates behind you, disposing of any waste in the designated bin in the car park outside the Dog House and keeping dogs under control.
This is from 16.00 Hrs / 4.00pm on the arrival day booked. We may be a little flexible on this, but in peak months this is usually not possible. Please check with us within a few days of your arrival date and when possible we will be happy to oblige.
This is by 10:00 Hrs / 10:00am on the departure day booked.
T: +44 (0)1258 830528