The government has now announced that holiday homes can open from 4 July. As a result, we are now taking bookings as normal for all dates 4 July and beyond.
Your safety and comfort and the safety of our staff are of the utmost importance to us so we have put together our Safer Stay plan which we hope answers your questions but if it doesn’t, please email firstname.lastname@example.org
I am travelling to Launceston Farm with friends and family from different households. Is this allowed?
Under the latest guidance, two households of any size are able to meet in any setting inside or out. We are fully expecting that government advice will change further in due course. Please bear in mind that this is guidance and not a legal requirement. It is entirely your choice whether you undertake your booking or not.
If you want to cancel a reservation, you are able to do so under our normal terms and conditions. We will be able to provide you with a refund only if the property is re let
What happens if government restrictions are imposed again and we are unable to travel?
If you make a booking or already have a booking with us, and, at the date of your arrival, a lock down has been imposed to prevent us from opening, then you will not be allowed to use the property and you will be entitled to a refund. In addition, if the holiday home cannot be provided for your holiday for another reason, then you will also be entitled to a refund.
However, if you are unwilling or unable to travel but we are open as usual and the property is available, we are unable to provide a refund.
New bookings made from 1st August 2020 will automatically have cancellation protection. This isn’t something you opt in to, it will be automatically added to your booking. This will mean that you can cancel your stay between 60 and 2 days before your arrival date for any reason and receive a full refund so that you can book in complete confidence.
If any of this information isn’t clear or if you still have questions, please email email@example.com
T: +44 (0)1258 830528